Platform
for Mental
health Solution
Overview
The client sought to develop a digital platform that offers telehealth and virtual healthcare services to individuals struggling with mental health issues. The goal was to reduce waiting lists and ensure patients receive timely therapy. This platform allows users to find therapists or hospitals, book appointments, and access therapy sessions through various communication modes, including video, audio, and in-person consultations.
The client sought to develop a SaaS-based digital platform that enables healthcare providers to offer telehealth and virtual healthcare services to individuals struggling with mental health issues. The goal was to reduce waiting lists and ensure patients receive timely therapy. This platform allows users to find therapists or hospitals, book appointments, and access therapy sessions through various communication modes, including video, audio, and in-person consultations.
Challenges
- Integrating therapists from different hospitals and clinics into a unified platform.
- Ensuring a seamless booking process for therapy sessions.
- Maintaining secure patient data while offering multiple communication options.
Analysis
The need for a centralized telehealth solution was clear, especially with the rising demand for virtual mental health services. The analysis phase focused on identifying key challenges in appointment management, payment processing, patient engagement, and customization options for therapists and hospitals.
Solution
To address these challenges, we implemented the following:
- A multi-mode appointment system, allowing patients to book video, audio, or face-to-face therapy sessions.
- A universal card system for easy patient access to treatments.
- Hospital-based tenancy, ensuring that different hospitals and clinics could manage their therapists independently.
- Customizable themes, allowing therapists to personalize their interface.
- Automated reminders and customized emails to notify patients of appointments, cancellations, and follow-ups.
Key Functionalities & Features
- Dynamic design for a seamless user experience.
- Multi-factor authentication (MFA) for secure logins.
- Easy appointment booking with different session types.
- Pay-as-you-go option for flexible payments.
- Integrated video and voice calling for virtual consultations.
- Face-to-face appointment scheduling.
- Secure chat service for real-time communication.
- Encrypted patient data to ensure privacy and compliance.
- Automated email notifications for appointment bookings and cancellations.
- Comprehensive patient profiles for better medical history tracking.
- Billing and invoicing system.
- Customizable reports and analytics for tracking business performance.
- Chart representation of appointments and revenue trends.
Technology Stack
- Angular
- js
- Ionic
- Postgre SQL
End Result
This telehealth platform revolutionizes mental healthcare by bringing therapists from multiple hospitals and clinics onto a single, seamless system. Patients can easily book sessions, while therapists can manage their availability and personalize their interface. Admins can assign roles and permissions, ensuring smooth platform management. The integration of virtual and face-to-face therapy options makes it a versatile and accessible solution for modern mental health care.
